One of the reason that Dynamics scores over many other CRMs is the competency to create and customize business process flows and initiate workflows. The new Dynamics 365 announcement of CRM late last year has one of cool upgrading of the Business Process Flows. Business Process Flow in MicrosoftDynamics 365 is a tool, which is meant to help guide users through a business process in the system. Business process flows are representations of your business processes and are displayed visually in Dynamics 365 as a heading across the top of an entity form. This can be modified to suit the business process requirements for that entity. A business process flow is composed of Stages, and within each stage there are Steps to complete which are fields. In the business process flow heading, a user can see which stage they are at in the procedure, and which steps they want to complete before they proceed. Business process flows permit organizations to require users to complete cer